Shipping Policy

Global Delivery, Free and Simple

Welcome to our Shipping Policy. We believe that the excitement of receiving your new self-care essentials should never be dampened by logistics. We have designed our shipping system to be as transparent, straightforward, and generous as possible. This policy outlines everything you need to know about how we deliver our products to you, regardless of where you are in the world. Our principle is simple: we ship to you, we pay for it, and we handle the complexities of customs, so you don't have to.

1. Order Processing Time
Our commitment to you begins the moment you click the "Place Order" button. We know you are eager to receive your products, and our fulfillment team works diligently to prepare your order with the utmost care and precision.

  • Standard Processing: We strive to process all orders within 1 to 3 business days. This timeframe allows our team to conduct final quality checks, carefully pack your items in our signature stylish packaging to prevent damage during transit, and coordinate with our shipping partners for the fastest possible dispatch.

  • Order Verification: Please ensure that your shipping address and contact information are correct at the time of purchase. In case of any discrepancies or potential issues with your order, our customer service team will reach out to you via email. Delays may occur if we require additional information to confirm your identity or payment details. We recommend you check your inbox (and spam folder) for any communication regarding your order status.

2. Delivery Timeline
Once your order has been dispatched, the delivery speed depends on your geographical location. We have partnered with reliable, international carriers to ensure your package arrives safely and efficiently.

  • Estimated Delivery: We estimate a delivery window of 6 to 12 business days from the date your order is shipped. This timeframe is a standard estimate for international destinations.

  • Tracking Information: As soon as your order ships, we will send you a confirmation email containing a unique tracking number. You can use this number to monitor the progress of your shipment in real-time. We encourage you to track your package regularly to anticipate its arrival.

  • Remote Areas: While we strive to reach every corner of the globe, deliveries to remote or rural locations may occasionally take slightly longer than the estimated 12 business days. We appreciate your patience in these instances.

3. Shipping Fees
We believe that feeling good should be free. Therefore, we are proud to offer our most significant benefit.

  • Global Free Shipping: We offer free shipping on all orders, with no minimum purchase required. Whether you are ordering a single hand mist or a complete set, the shipping is on us.

  • No Hidden Charges: The price you see at checkout is the final price you pay. We do not add surcharges for packaging, handling, or fuel. We absorb all these costs to provide you with a seamless checkout experience.

4. Customs, Duties, and Taxes
International shipping can often be complicated by local customs regulations. We are dedicated to removing this burden completely from our customers.

  • Tariff and Tax Coverage: We will cover all customs duties, import taxes, and any other governmental fees associated with your order. This is our commitment to a transparent shopping experience.

  • Hassle-Free Delivery: Because we handle the customs clearance process upfront, you will not be required to visit your local customs office or pay any fees upon delivery. Your package will be delivered directly to your doorstep without any hidden demands for payment.

  • Regulatory Compliance: We fully comply with international shipping regulations. We accurately declare the contents of each package to ensure it clears customs smoothly and swiftly.

5. Shipping Address
To ensure your package reaches you, please provide a complete and accurate shipping address.

  • Accuracy: We are not responsible for orders that are lost or delayed due to an incorrect or incomplete shipping address provided by the customer. Please double-check your address before finalizing your purchase, including apartment numbers, street names, and postal codes.

  • Address Changes: If you realize you have made a mistake with your shipping address after placing an order, please contact our Customer Service team immediately at Contact Page. We will attempt to intercept and update your address if the order has not yet been processed for shipping. We cannot guarantee a change of address once the order has been dispatched.

6. Lost or Damaged in Transit
While we take every precaution to package your items safely, we understand that rare issues can occur during transit.

  • Shipping Insurance: All our shipments are fully insured against loss or damage during transit.

  • Reporting an Issue: If your package arrives damaged, or if the tracking indicates delivery but you have not received it, please contact us within 7 days of the expected delivery date. We will file a claim with the carrier on your behalf and work swiftly to provide a replacement or a full refund.

7. Delivery Attempts
Our courier partners typically require a signature upon delivery to ensure security. If you are not available to receive the package, the carrier will leave a notice with instructions on how to arrange a re-delivery or pick up the package from a local depot. We recommend you collect or reschedule delivery promptly, as carriers may return packages to us if they are unclaimed for an extended period.

This Shipping Policy is designed to give you peace of mind. We want the journey of your purchase to be as delightful as the products you are about to receive. We are constantly working to enhance our logistics to serve you better. If you have any specific questions regarding your shipment, our support team is always here to help.